Recently, at the nurse station of the inpatient department of the pain department of the Second People’s Hospital of Guiyang (Jinyang Hospital), citizen Auntie Wang is going through the discharge procedures. Check the amount and information, print the relevant discharge documents and materials… In just two or three minutes, the nurse will complete the process for him.
“It saves both time and effort. It’s really convenient. You don’t have to go to the inpatient department’s payment office to wait in line as before, and you can leave.” Aunt Wang suffered from a lumbar disc herniation, a week ago Admission, after treatment, the effect is good. It is also convenient for her to pay when she is hospitalized. After the outpatient doctor issues the hospitalization, she can go through the admission procedures directly in the consulting room, without having to go to the charging room.
The Second People’s Hospital of Guiyang City took the lead in launching the “office room admission” settlement service.
Jinyang Hospital is the first in Guizhou Province to realize out-patient “payment between consultations”. Patients can complete the payment for medicines, inspections and other related payments through WeChat and Alipay scanning in the outpatient clinic. On the basis of no longer needing to queue at the payment window, we will further improve the service process and upgrade the hospital information system. In February 2022, the outpatient “office room admission” settlement service will be launched in February 2022. This month officially realized the full coverage of the “admission between clinics” function in the whole hospital, changing the traditional mode of “billing room settlement and payment” in public hospitals, and officially opened up the last mile of serving the masses. Completely change the old service model of patients running back and forth, and implement the service model of hospital admission processing between clinics to ensure that patients complete admission processing as soon as possible, and improve patients’ medical experience.
The Second People’s Hospital of Guiyang City took the lead in launching the “office room admission” settlement service.
“In the traditional medical treatment process, when patients go through the admission and discharge procedures, they need to go to the manual charging window for payment, and sometimes due to incomplete information and other reasons, they need to go back and forth multiple times, which is time-consuming and expensive. It’s laborious.” Sun Qiyuan, deputy director of the Nursing Department of Jinyang Hospital, introduced that after the “office admission” system was launched, the settlement of admission and discharge was moved to the nurse workstation in the consulting room and ward. Alipay and other multi-channel payment services can be processed in the outpatient clinic, such as admission registration, prepayment of hospitalization fees and other services. In the ward, the recharge and payment of hospitalization expenses and the settlement of hospital discharge can be completed, which greatly simplifies the settlement process of hospitalization expenses. formalities.
From queuing for payment at the window to payment in the clinic and then to the bedside settlement service in the ward, Jinyang Hospital has promoted the reform of “queuing at most once” by continuously upgrading and transforming the hospital’s informatization and intelligent systems. It shortens the time for outpatient settlement payment, hospitalization payment, and discharge settlement for patients, saving patients worry, time and effort. In the next step, Jinyang Hospital will continue to promote the “5G + Internet hospital” upgrade and optimize the process to provide more convenient and efficient services for the masses. (Photo/Text Ye Hao)