“Saving time and worry, it can basically be said that compensation is paid in seconds. It is more and more convenient for ordinary people to see a doctor!” say.
Not long ago, Mr. Liu was admitted to the World Expo High-tech Hospital due to illness, and the hospital staff immediately took the initiative to declare after learning that he had purchased a company’s life insurance. And during the patient’s hospital, assist the insurance company staff to complete the claims procedures, information entry and other work.
When Mr. Liu was discharged from the hospital in mid-February, the staff of Shibo High-tech Hospital immediately applied for commercial insurance settlement in the relevant system after completing the discharge procedures for him. After a few simple steps, patients can enjoy convenient and efficient instant “second compensation”.
Why can citizens enjoy such a fast and convenient one-stop service “without leaving the hospital”? This also needs to start more than 4 months ago.
In October 2021, the World Expo High-tech Hospital and the insurance company reached a cooperation in the “Health Insurance Link” project. The company’s insurance customers only need to file with the company by phone or WeChat when they are admitted to the hospital, and they can settle the insurance claims at the same time as the medical expenses are settled after discharge.
Everything is for the patient and relieves the patient’s worries. With the full deployment of “Jianbaotong” in the World Expo High-tech Hospital, it greatly reduces the time cost and economic pressure of patients, and has become a multi-channel solution for the hospital to solve “difficult to see a doctor”. An active exploration of “expensive medical treatment” is an important breakthrough in serving patients and improving the medical treatment experience.
Medical and insurance service targets are patients. Strengthening industry collaboration is an important way to improve medical insurance management and service efficiency. In 2022, as the “Comprehensive Quality Improvement Year” of the World Expo High-tech Hospital, the hospital will continue to promote the all-round cooperation and exploration of medical care and insurance while innovating and improving in terms of improving the medical level, improving the medical treatment experience, and optimizing the efficiency of medical management. Citizens will provide more convenient and higher-quality dual-benefit services and play an active role in promoting the synergy of the medical and insurance industries. (Wu Yue, Yu Xuesong)