“I haven’t been to medium and high risk areas, I haven’t bought cold medicines, and the nucleic acid test result is negative, but why does the health treasure pop up?” The window was blocked at the gate, and she anxiously called the 12345 hotline for help. The staff of the local Wenjing Sub-district Office rushed to the scene immediately after receiving the appeal. After carefully verifying that the nucleic acid test results, itinerary information and other relevant materials provided by Ms. Wang were correct, they instructed Ms. Wang to sign the health commitment letter and follow the procedure to pop up the window. Cancel the operation. After waiting patiently for a period of time, Ms. Wang’s health treasure returned to normal. Ms. Wang, who thought it was hopeless to enter the park, said, “The efficiency is really fast! I didn’t expect to enter the park today!”
In order to quickly solve the health of tourists To solve the problem of pop-up windows, Tongzhou District Wenjing Sub-district Office and Beijing Universal Resort will connect and deal with the mechanism to jointly help tourists solve the problem of pop-up windows.
Due to the pop-up window of Health Treasure, which delays visitors entering the park, the staff will patiently help them solve it.
According to Ma Wei, a staff member of the People’s Livelihood Security Office of Wenjing Sub-district Office, according to the city’s and Universal Studios’ own epidemic prevention and control requirements, as long as the health treasure pop-up window appears, tourists are not allowed. When entering the Universal Beijing Resort, this regulation restricts tourists from entering the park, especially those tourists who come from afar, and are very anxious because the health treasure pop-up window appears and cannot enter the park. To this end, the office and Universal Beijing Resort cooperated to arrange for a special person to connect with them and help tourists deal with their problems as soon as possible in accordance with the requirements of the epidemic prevention and control policy.
“While soothing the emotions of tourists, according to the requirements of layer-by-layer review, we will conduct a strict review from nucleic acid testing, purchase of four types of drugs, travel and places to visit and other information. Requirements, under normal circumstances, it takes one to two hours to complete the work process of material collection, review, submission, etc., and you can enter the park after the health treasure background is lifted.” Ma Wei said, we summarize this processing method as “joint , strict, fast, warm” and other four steps, in the most heart-warming way, let the tourists enter the park smoothly as soon as possible. For tourists who cancel their travel plans because the pop-up window has not been lifted for the time being, we will also instruct them to use the online services of Universal Beijing Resort to refund or reschedule.
A staff member is helping tourists to check the pop-up problem that appears in the health treasure.
Among the tourists whose health treasure pop-up window appears, many of them have had nucleic acid test results for more than 48 hours, and they need to undergo nucleic acid testing again according to work requirements. Taking the actual needs of tourists as the starting point, we have set up a nucleic acid testing point in the South Square of the Metro Universal Resort Station, which is convenient for tourists to test at any time.
In addition, the Sub-district Office also coordinated with the Tongzhou District Culture and Tourism Bureau, and made clear requirements to the two Universal Studios hotels to set up temporary rooms for tourists who have pop-up windows for health treasures, and to properly accommodate the tourists. At the same time, avoid the flow of potential risk personnel. Ma Wei said that since March, several health treasures have popped up every day, but as long as they meet the lifting conditions after review, they will be resolved in a short period of time, reducing the number of tourists going back and forth, allowing tourists to play comfortably, Happy and secure.