“Please show your Xiehe pass code.” “Your code has expired, please scan the code again.” “Thank you for taking your temperature.”…In just one day, it’s too simple to be simple. , the security guards and vehicle controllers at the entrances of Peking Union Medical College Hospital need to repeat it countless times. From 6 am every morning, below freezing, they start their day’s work with a full energy, a stop is 6 to 8 hours.
During the epidemic, when a patient is admitted to the hospital, the security guards and vehicle controllers need to check the patient’s appointment voucher, health code and other information multiple times. For inspection, nucleic acid results are also required for patients with abnormal health codes. Once abnormal conditions such as fever are found, they need to be immediately transferred to the fever clinic for treatment.
“Please let me in quickly, I love life, and the child is in an emergency…” Zhang Junlin, the security captain of the internal medicine building and the old building area, did not dare to delay for a moment, and rushed to the comprehensive service desk. Assist the patient’s family members to go through the admission procedures as quickly as possible. “The family members of the ICU patients, the baby father of the newborn… We fully understand their urgent emotions, and we are all doing our best to solve their urgent needs.” Zhang Junlin said.
Wang, a security guard at the entrance to the emergency pre-check, introduced that the inability of the elderly to use smartphones is the most common problem. In this case, they will teach the elderly step by step how to use the mobile phone to scan the code, which usually only takes a few minutes. In special emergency situations, they will also use other methods such as filling in the “flow adjustment form” >Open the “green” channel for the patient.
Unlike security guards, car attendants have to take care of people as well as cars. At present, the vehicle management department of the development company is mainly responsible for managing the 6 entrances of Xiehe Dongdan Hospital District, including the South Gate, West Gate 2, Northeast Entrance, Northwest Exit, Emergency North Gate and Express Entrance. Li Xiao, the head of the vehicle management department, mentioned that the mixed traffic of people and vehicles has brought certain challenges to their prevention and control work. Therefore, In the morning peak when patients are admitted to the hospital, the development company will speed up the speed of patients’ admission to the hospital by means of management personnel taking the lead in arranging shifts and increasing the number of verification personnel. In order to ensure that people and vehicles are prevented from leaving dead ends, whether it is a logistics vehicle, garbage truck, cold chain transport vehicle, or vehicles of patients and other visitors, the vehicle controllers will register one by one and kill them in a targeted manner. It is reported that Last year, the number of killing and killing only for logistics vehicles reached more than 10,000 vehicles.
The vehicle management department organizes 3 to 5 training sessions a week around the latest epidemic prevention policies, improving communication skills, relieving psychological pressure and optimizing service attitudes, and conducts timely publicity and education to vehicle management personnel to relieve vehicles in a timely manner. The psychological pressure of the administrators, and serve the majority of patients with a better working attitude.
Regular distribution of cold-proof materials, training and supervision, and recognition and reward for advanced work… The implementation of a series of measures by the security department and the development company has further improved the professional skills and job acquisition of the security and vehicle management teams. At the same time, relevant departments are constantly summing up experience, improving work, and providing warmer services for patients, always on the road.