“Six Ones” Nursing Service in Pediatric Ward of Ankang Maternal and Child Health Hospital —- Take multiple measures to improve the quality of high-quality service and improve satisfaction

Ankang Maternal and Child Health Hospital has always been earnestly implementing the “patient-centered” service concept, serving the vast number of women Children provide better quality health care. In recent years, our hospital has achieved excellent results in medical technology level, discipline development and discipline construction. In order to further improve the quality of medical care services and improve the patient experience, according to the relevant requirements of the “Action Plan for Further Improvement of Medical Services” put forward by the national and provincial health and health commissions, the leaders of our hospital have adopted “three learnings and three ratios to improve” and “quality nursing services”. “Ascension Year activities are the carrier, problem-oriented, starting from improving the patient’s medical experience, improving service quality, improving the medical environment, reasonably controlling costs, improving communication effects, and improving logistics services. A unified arrangement has been made.

In order to actively respond to the call of the activity, and adhering to the spirit of being open, enterprising, realistic and innovative, our department has carried out the “Six Ones” service with the characteristics of pediatrics. It has achieved good results, and has been recognized and praised by many family members of children. It has broken the barrier of tension and distrust between doctors and patients, established a good and harmonious relationship between doctors and patients, and implemented the nursing services with specialized characteristics into the daily life. In the diagnosis and treatment and nursing work, we provide warm, caring, warm-hearted and careful portable services for the majority of children.

First-class hospital environment

Neat corridors, clean and comfortable beds, The morning care is completed on time every day. When the child is hospitalized for more than five days, the nurse takes the initiative to change the bed sheet. Usually, the urine or medicine is accidentally spilled on the bed and quilt cover. We will replace it immediately. Thoroughly clean and wipe to provide a warm, comfortable, clean and tidy hospital environment for children.

Second, first-class professional technology

Nowadays, children are the jewels of every family, and children are never allowed to suffer any more pain. Therefore, we have higher requirements for our professional skills. We hear the most in our department. The voice is “Nurse, you need a needle.” In order to reduce the pain caused by puncture failure, the department requires children with poor blood vessels and long hospitalization to arrange for nurses with senior years and good puncture skills to perform puncture. , to alleviate the pain of children, so that children and their families feel more love from nurses.

Third, first-class humanized service

When the grandparents are accompanied by one person, the nurses in our department will take the initiative to ask if they need help to make meals in the cafeteria. When the child’s supplies were used, the nurse took the initiative to take the bag and sent it to the ward, and took the initiative to help the patient turn on the water, establish a harmonious doctor-patient relationship, and let the family feel the nurse’s caring.

Fourth, an active greeting< /span>

When a newly admitted patient came to an unfamiliar environment for the first time, everything was unfamiliar. The nurse took the initiative to greet him and asked if he could help. When they are discharged from the hospital, they take the initiative to help the patients pack their luggage, inform them of the procedures for discharge, and say “goodbye”, so that the children and their families can feel the warmth of the nurses.

5. A colorful and colorful health mission class

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We regularly hold symposiums on public holidays. At the meeting, we invite children and their families to carry out different forms of interactive activities to teach their families how to treat pneumonia patients. In order to let the children remember the importance of hand hygiene, our medical staff compiled seven hand washing methods into a dance form to teach The children learn to wash their hands in seven steps while dancing, so that family members and children can appreciate the care of the nurses.

Six, considerate and convenient services

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For the convenience of children and their families, we have equipped the nurse station with microwave ovens, convenience service boxes, chargers, nail clippers, sewing boxes, disposable A series of convenient service boxes, such as water cups, wet wipes, diapers, hair dryers, and hot showers, make children and their families feel the care of the nurses.

Huge virtue, fraternity, sincerity and innovation, we will always be externalized, Internalized in the heart, not forgetting the original intention, as always, to provide better quality nursing services for the majority of children.