Recently, Chongqing Aiermag Eye Hospital (Aier Eye Hospital Chongqing Nanping Branch) held the first post-operative symposium for cataract patients after the upgrade of medical services. Executive Vice President Zhang Yixia, Assistant Dean and Patient Services Department Director Zheng Yin, Director of the Nursing Department Feng Xiaoping, and Deputy Director of the Cataract Department Qin Yan attended the meeting and had face-to-face exchanges with many patients who had undergone cataract surgery and their families.
The event site. Photo courtesy of Chongqing Aiermag Eye Hospital
Zhang Yixia said that inviting patients and their families to participate in the postoperative symposium is a channel to further increase the communication between doctors and patients, and it is a practical way to find out the lack of work and improve the quality of medical services. need. In the future, the hospital will regularly organize similar symposiums, listen carefully to the voices of patients, and invite patients and their families to give opinions and suggestions on the hospital’s medical quality and services, striving to provide patients with higher-level and warmer medical services.
At the symposium, 78-year-old Grandpa Zhang and Aunt Qian, who suffers from 1000 degrees of myopia, shared their cataract treatment experience. After suffering from cataract, Aunt Qian’s eyesight became worse, almost blind, and her visual acuity recovered to 0.6 after surgery. She said that in the face of the disease, she should maintain a good attitude and actively take preventive and treatment measures. Qin Yan introduced: “Although price is one of the factors considered by patients in the selection of crystals for cataract surgery, it is not the more expensive the better, and not everyone is suitable for multi-functional crystals. It needs to be evaluated strictly according to the condition.”
The patients and their family members present also expressed their opinions on some shortcomings of the hospital: “The facilities of the hospital’s inpatient ward are relatively old, the toilets and other dead corners are not properly cleaned, and the meals provided by the cafeteria are also a little greasy.” Zheng Yin said The opinions put forward by patients and their families are highly valued, and they respond positively, expressing that they will improve as soon as possible. The nurses in the inpatient department popularized the knowledge of eye diseases to the patients who had been operated, explained in detail the precautions after operation, medication specifications and review time, and answered some nursing questions raised by everyone.
At present, on the occasion of the 20th anniversary of the establishment of Aier Eye Hospital Group and the 10th anniversary of Chongqing Aiermag Eye Hospital, Zhang Yixia said: “The hospital will further strengthen the management of medical quality and services, increase the Communication and contact with patients, building a multi-channel patient communication platform, not only to cure patients, but also to provide patients with high-quality, warm medical services.” (Contributed by Aier Ophthalmology Chongqing Nanping Hospital)
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