Patient inquiries are more convenient

Source: People’s Daily Online

“Are the medicines and consumables in the hospital clearly marked? Are there any arbitrary charges? How to check?” doubts. Now, these doubts will be resolved.

On February 1, the “Administrative Measures for Information Disclosure of Medical and Health Institutions” organized by the National Health Commission, the State Administration of Traditional Chinese Medicine and the National Bureau of Disease Control and Prevention was officially implemented. The “Measures” clarify that medical and health institutions shall, according to the characteristics of their institutions and their actual service conditions, take the initiative to disclose information on services such as medical insurance, prices, and charges, information on bidding and procurement, and methods of consultation and complaints.

The “Measures” require that medical and health institutions should use public columns, bulletin boards, electronic display screens, touch screens, information desks, service desks, personnel post signs, government portals at all levels or Information is disclosed through the institution’s portal website, mobile client terminals, etc.

Experts introduced that in the past, hospital information disclosure mainly relied on posters and large electronic screens, which were dense and dazzling. Nowadays, the majority of patients can easily check medical information on their mobile phones. For example, the Third Hospital of Peking University has set up a comprehensive query column under the WeChat public account for medical services. Click to query information such as medical expenses, medical service prices, and medical records. Beijing Chaoyang Hospital affiliated to Capital Medical University has set up an information disclosure column on the homepage of its official website. In addition to actively disclosing information such as hospital bidding and procurement, medical cooperation, etc., you can also inquire about the prices of medical services and medical consumables, professional physician information, and nurse information.

Layout design: Cai Huawei

People’s Daily (19th edition on March 18, 2022)