The reporter learned from the Lanling County Administrative Examination and Approval Service Bureau that based on the concept of “no reform, no service”, the bureau has gradually explored the formation of “cloud guidance”, “cloud guidance” for government customer service in the process of in-depth implementation of the reform of “decentralization, management and services”. The new model of “Five Clouds and Cloud Services” for general matters “cloud live broadcast”, high-frequency matters “cloud office”, low-risk matters “cloud survey”, and project transaction “cloud bid evaluation” has built a new model for enterprises and the masses. A considerate and convenient approval service “cloud bridge”.
Thoughtful service, government service guide service “cloud guidance”. In order to further unblock the business consultation service channels for the masses of enterprises and improve the efficiency of online government affairs services, a special class of “Yimeng Government Cloud Customer Service” has been established, and various methods such as hotline, WeChat, QQ and other methods are used to carry out “cloud guidance” services for business consultation. The masses provide “one-to-one” guidance throughout the whole process, so that the masses of enterprises can quickly accomplish things “without meeting”. Since its inception, it has received 455 consultation services through “cloud guidance”, answered 318 questions, and carried out more than 70 “non-face-to-face” approval services.
On-demand ordering, “cloud live broadcast” of Shanghai-Luzhou Connect. Open the “cloud service” live broadcast room, relying on new media platforms such as Douyin, Kuaishou, and video accounts, and conduct special live broadcasts every day for matters that are highly concerned by the enterprise public. At the same time, through the “cloud” service of the live broadcast room, the working mechanism of “one-to-one consultation, party members’ assistance, full-process online office, and free E-mail” was implemented for 118 “Shanghai-Luzhou Connect” matters, so as to solve the problem of living in Lanling in Shanghai. the needs of the public. Up to now, a total of 26 special live broadcasts have been carried out, 56 video recordings have been recorded, and 176 problems have been solved online for the masses of enterprises.
Data empowerment, high-frequency people’s livelihood matters are “handled on the cloud”. Focusing on the actual needs of the enterprise and the masses, we will continue to unblock the “online processing” channels, and strengthen service platforms such as the Shandong Provincial Government Service Network, the Ai Shandong APP Lanling Branch Office, the Lanling First APP Convenience Service Online Hall, and the 24-hour non-closed self-service hall. use. 44 high-frequency service items were selected to realize intelligent approval and processing in seconds, and 119 high-frequency service items were selected to realize the transformation from “doable online” to “easy to handle”. From January to the beginning of April, a total of more than 16,700 “cloud-based” businesses have been completed at the county and town levels, effectively improving the convenience of enterprises and the masses.
Standard process, simple and low-risk items “cloud survey”. Formulate and improve the “cloud survey” work rules, sorted out the first batch of “cloud survey list of simple and low-risk matters”, and provided on-site photos, videos or videos for more than 20 matters such as road transportation business licenses and the establishment of cultural and artistic performance groups. Online, through the video “cloud survey” service to guide enterprises to apply online, the staff will review, organize and archive the license application materials uploaded by the enterprise. The “cloud survey” service mode greatly improves the survey efficiency and saves a lot of manpower and material resources.
Innovative mechanism, public resource transaction “cloud evaluation”. Actively integrate into the Huanghuaihai economic circle, explore the establishment of a “remote cloud review” cooperation mechanism, and successively establish cooperative relations with Xinzheng City, Henan Province, Kenli District, Dongying City and other places. Relying on the “Easy Rainbow” remote bid evaluation system in different places, it can realize “no meeting” bid opening, point-to-point remote “cloud” bid evaluation, and “1+1+N” remote multi-point bidding. From January to the beginning of April, a total of 41 transaction projects were completed, the “no-meeting” bid opening rate reached 100%, the total transaction volume was 415 million yuan, and the capital saving rate was 1.02%.
Qilu Evening News Qilu One Point Correspondent He Yang