內容目錄
Medical quality is related to people’s life safety, physical and mental health and quality of life, and is a hot topic at the annual two sessions. According to Yu Guangyao, member of the National Committee of the Chinese People’s Political Consultative Conference and chairman of Shanghai Shentong Metro Group, in recent years, medical and health services have developed rapidly, and the difficulty and expensiveness of seeing a doctor have eased. There is a big gap.
“The uneven level of quality management in medical institutions is an important reason for unbalanced and inadequate medical services and poor diagnosis and treatment experience.” Yu Guangyao said that the management and supervision of medical institutions still focus on scale and facilities In terms of medical level, medical level, diagnosis and treatment quality, etc., the quality objectives related to patient experience and satisfaction have not been fully reflected in grade hospitals, and the quality awareness and ability of primary medical institutions to focus on patients are weak.
Yu Guangyao said that my country’s industry authorities have successively established and implemented systems and standards such as graded hospital evaluation, but have not yet established national standards or group standards for a comprehensive quality management system for medical institutions with industry characteristics. Quality management and improvement lack the effective support of standards, and it is impossible to comprehensively and scientifically evaluate and compare the medical quality of various medical institutions. In addition, the hospital evaluation system also has problems such as insufficient attention to the subjective feelings of patients.
He suggested that vigorously promote the construction of a patient-centered comprehensive quality management system, encourage the introduction of advanced quality management models such as excellent performance, and learn from the quality management standards of medical services in developed countries and related industries in my country to meet the needs of patients. Oriented, improve patient experience quality standards, and support professional organizations to carry out services such as standardization, quality training, consultation, evaluation, and improvement. Gradually improve the third-party evaluation mechanism, and the evaluation results will be accepted by the government and gradually disclosed to the public, so as to promote the improvement of medical quality and supervision efficiency.
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