In recent years, Danzhai County People’s Hospital has insisted on people’s health as the center, high-quality development as the main line, focusing on diagnosis and treatment capabilities, quality and safety, service experience, etc. The masses are concerned about key areas, constantly transforming service concepts, and constantly clearing “intestinal obstruction”, gradually forming a clear and complete service chain from careful service to on-demand service to proactive service.
In the outpatient hall of Danzhai County People’s Hospital, convenient storage cabinets, self-service registration, and payment machines are particularly eye-catching. Patients can store items free of charge through the convenience lockers, and can perform “one-stop services” such as registration, payment, report inquiry, and printing through self-registration and payment machines. , operation guidance and other services.
In order to solve the problem of patient waiting for medical treatment, payment queue, and report collection For the “three long and two short” problems of long time and short examination and diagnosis and treatment time, in-hospital self-service terminals and online services are implemented to make the process of patient consultation, examination and payment more convenient and fast, reducing queuing time. The county hospital also makes appointments for medical treatment through WeChat, on-site appointments, etc., which realizes that the masses will travel less, and the data will “run more errands”, which greatly saves patients’ time for medical treatment, improves the efficiency of medical treatment, and further improves the service level. Payment, inspection, diagnosis and treatment And other links are also more orderly, convenient and quick.
In order to make the service closer to the masses and patients, the county hospital The scope of the “Service Efficiency Improvement Action” has been carried out to implement “I do practical things for the masses “, continuously improve the service level, achieve active service, help the masses solve every problem, and make patients feel When it comes to “intimate” service, new things of civilization emerge in an endless stream.
“Hello, grandparents, there are more patients recently. It may be necessary to add a few more beds in your ward, and the space of the ward may be crowded. I hope to get your understanding and understanding. Agree.”
“It’s okay, it’s okay to squeeze a little bit. , treat us like your own old people, shouting from the left to the right, I think you are working too hard every day, we all understand and take care of each other, you can add as many beds as you can , we have no opinion.” On the morning of February 28, in the second brain ward of the county hospital, there were not enough beds. In order to create a comfortable medical service for patients, the nurses changed from “passive” to “active”, and communicated and explained “one-to-one”, winning the understanding of the patients.
These small stories of doctors and patients are staged every day in the county hospital, and the warm-hearted actions are gentle But powerful and reassuring. An old grandmother went to the stomatology department of the hospital to have a tooth extracted. She was not accompanied by her family members. The old man was inconvenient in movement and language. The nurse took the initiative to accompany him to pay the fee. Knowing that the old man did not eat lunch and needed anesthesia, the nurse took the initiative to bring out her own bread to the old man, and carefully handed her a glass of water. An elderly patient was not accompanied by a family member for the ECG examination, and the hands and feet were inconvenient. The staff took the initiative to help the elderly to put on and take off his coat…
The service efficiency has been improved, and the beneficiaries are not only the patients, but also the medical staff. Chen Peimei, a nurse from the Second Brain Department of the County Hospital, said, “It’s very heart-warming. Every understanding and support in our work is the driving force for us to keep working hard and move forward. There will always be rewards. If you give others warmth, you will definitely Someone will give you a sense of comfort; treat each of our patients with heart, and the patients will also give us a sense of peace of mind! We have gained a lot from efficient service.”
In addition, in order to really improve the service efficiency and benefit the masses, the staff of the county hospital service department often use “role-playing” to incarnate For “patients”, experience the medical treatment process and the services of medical staff. Regularly carry out satisfaction surveys, return visits to discharged patients, etc., do our best to facilitate patients to seek medical treatment, and be a good guardian of people’s health with heart and emotion.