Binzhou Medical College The affiliated hospital focuses on the difficult and blocking points of long waiting time for the masses to seek medical treatment, and implements the “three shortening” project, that is, to shorten the time from admission to the clinic, from the clinic to the examination room, and from the completion of the examination. When the report is issued, the waiting time of patients is reduced, the orderly and smooth treatment of patients is ensured, and the efficiency of treatment is further improved.
A series of powerful measures not only effectively improve the efficiency of medical treatment, but more importantly, from every link and detail of medical treatment, patients feel the benefits of this province. The first-level regional medical center has improved the service and improved the new experience of medical treatment.
“Now when I go to Binya to see a doctor, I always make an appointment online in advance, go to the appointment time, and I can see the doctor when I arrive, and wait for blood The time it takes to get the report is significantly shorter.” Since the launch of the “I Do Practical Things for the Masses” practice activity, many patients who have gone to the Affiliated Hospital of Binhai Medical Center said that the hospital’s medical service makes people feel More than a little progress.
This is the real effect achieved by the “Three Shortenings” project implemented by the Affiliated Hospital of Binhai Medical College for private affairs. The so-called “three shortening” project means shortening the time from admission to the clinic, from the clinic to the examination room, and from the completion of the examination to the issuance of the report, reducing the waiting time of patients, and ensuring the orderly and smooth treatment of patients , to further improve the efficiency of medical treatment.
Cloud image self-service system, scan with mobile phone to get original image and graphic report< /p>
With the relocation of the laboratory department of the hospital to the first outpatient clinic, the laboratory department has set up a special waiting hall for blood collection, which not only greatly improves the patient’s medical environment, but also improves the patient’s waiting time for blood collection and testing through the optimization of the workflow. The reporting time has also been significantly reduced. “Before the introduction of the intelligent calling blood collection system in the laboratory department, the average waiting time for patients to draw blood was about 20 minutes, and now it is no more than 5 minutes.”Introduced by Peng Xinguo, director of the laboratory department of the hospital , thanks to the introduction of advanced equipment and the improvement of internal systems, “The TAT time of the three major routine projects has been shortened to within 30 minutes, and the TAT time of biochemical and immune projects has been shortened to within 100 minutes.”
In the radiology department, patients used to go through multiple steps in the radiology examination process, and patients were waiting for most of the time. To this end, the radiology department of the hospital has sorted out one by one and optimized the workflow from each link. Currently, outpatient X-ray and CT examinations can be completed on the same day, and 90% of MR examinations can be completed on the same day, which increases the workload of the examination. 20% or more.
An important reason for the improvement of patient consultation efficiency is the help of intelligent systems. In the laboratory, in order to simplify the patient’s blood collection process, shorten the cycle of issuing inspection reports, and reduce specimen inspection errors, the hospital operates the “Pre-examination Hospital Intelligent Blood Collection Management System” business.
“In the intelligent blood collection management system, the specific process of blood collection inspection is that after outpatient blood collection and self-service number collection, the system automatically prepares blood collection tubes for patients, and automatically prints and pastes test tubes. Labels, automatically transmitted to each blood collection position, integrated with automatic registration system and self-service appointment calling system.” Peng Xinguo introduced that after blood collection is completed, the system automatically collects blood samples and seamlessly connects and transmits them to sorting The verification system is finally automatically transported to each experimental area by laboratory robots.
Inspection Department introduced advanced inspection pipeline and implemented automated inspection process, work efficiency was significantly improved< /span>
In addition, the laboratory introduced advanced inspection pipelines and implemented automated inspection processes, which greatly improved work efficiency, reduced the work intensity of staff, and shortened the time for biochemical testing of patients. Time of report, immunoassay report (TAT time).
In the Department of Ultrasound Medicine, the perfect appointment and triage system has also greatly reduced the waiting time for patients. , come to the corresponding area for examination according to the appointment time.” Cui Guanghe, director of the ultrasound department of the hospital, said that the appointment time of the current system is more accurate, and the ultrasound report is also available immediately.
In the Department of Ultrasound Medicine, the perfect appointment and triage system greatly reduces the waiting time of patients< /span>
Before in the radiology department, inpatients need to take the application form issued by the doctor to the radiology department registration room to make an appointment, then return to the ward, and then go to the radiology department for examination when the appointment time is reached. . In order to improve efficiency, the hospital implements electronic appointments. After clinicians issue an examination application, the system automatically makes an appointment, and patients go to the examination room for examination at a designated time; This not only improves efficiency,It also reduces the cumbersome process for patients to make appointments in the radiology department.
The inpatients in the hospital have realized electronic appointments, so they can set aside time slots for outpatient examinations. This greatly reduces the waiting time for outpatient examinations and ensures that outpatients can have CT and MR examinations on the same day.
To further “speed up” the treatment of patients , In addition to the assistance of intelligent equipment, the internal system of the corresponding department of the hospital is more perfect, and a quantitative assessment system is implemented..
“Our department implements a quantitative evaluation of outpatient blood draws, and evaluates the workload of blood draws from 7:00 to 11:00 every morning. The staff who collect blood from more than 90 people in the first room and 75 people in the second room will be rewarded.” Peng Xinguo said, “there will be punishment if there is a reward, if it is less than 10% of the average workload Punishment will be imposed.”“At the same time, our department also has a corresponding punishment system for delays in the reporting of test results”. Peng Xinguo said that after the implementation of blood collection workload reward and punishment measures, the effect was remarkable. “The average waiting time for blood collection has dropped from about 8 minutes to about 5 minutes.”
In order to reduce the waiting time of patients, the Laboratory Department, Ultrasound Department and Radiology Department of Binhai Hospital Affiliated Hospital have extended their working hours. “Our department requires all staff to go to work half an hour earlier every day, so that patients who arrive early have an examination in advance. ” Cui Guanghe said that according to patients’ appointments, the staff will be increased in time, “Try to ensure that the patient completes the examination on the same day.”
In the radiology department of the hospital, the registration room optimizes the registration process, increases the number of on-duty staff, and increases the registration staff’s noon shift to ensure that outpatients can be timely Register for an appointment. Increase the staff in the noon shift and night shift for magnetic resonance and CT examinations. According to the workload, most CT and magnetic resonance equipment will not stop at noon, especially the magnetic resonance work until 23:00 at night, and the CT will also be around 22:00 at night . The radiology department has also increased the noon and night shifts of diagnosticians to ensure that outpatients can get results in a timely manner.
“After the implementation of the three shortening projects, the waiting time of patients, patient satisfaction, patient medical treatment experience and patient medical treatment efficiency have been greatly improved, and won unanimous praise from patients. It is a vivid epitome of the fact that we carry out party history learning and education for the people.”Zhao Jinggang, Secretary of the Party Committee of Binhai Medical Affiliated Hospital, said that the hospital will continue to implement this policy of benefiting the people, and improving people’s satisfaction will always be on the way. /span>.
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Source: Affiliated Hospital of Binzhou Medical College