On June 18, Master Liu from Guiyang planned to go to Guangdong to do some business, but unexpectedly encountered a sudden situation on the way, and the high-speed rail came back and did not reach the destination. And Mr. Liu has not received a refund, what is going on?
“The ticket was booked on the morning of June 17th, and in June Go to Guangzhou South on the 18th. I stopped because I knew the car when I arrived in Longli, and I went back the same way when there was a flash flood in front.” Master Liu said that he ordered a total of two tickets at that time, one from Guiyang North to Guangzhou South , one is from Guangzhou South to Dianbai County. Due to bad weather in Guizhou, I could not reach Guangzhou for transfer smoothly. The refund of the transfer ticket has been returned to Master Liu’s account, but the refund from Guiyang North has been delayed.
“Guiyang North Railway Station will be refunded on June 23, and it will be refunded to a China Merchants Bank account on this same-city travel platform. Then she never came back.” Master Liu said that he had called the customer service hotline before, and also contacted the customer service of Tongcheng Travel on the official website, but because he was not familiar with the operation, he could not contact the manual customer service to solve the problem.
“No one has ever told me about this matter, negotiated this matter, and it is not refundable. Now we buy tickets, he has us His phone number also has our information, and the money returned to his account also has information. He will not contact our crew.” Master Liu said.
Master Liu hoped that the reporter could help him solve the problem, and then the reporter conducted a voice operation through the customer service hotline of Tongcheng Travel, and contacted the staff customer service.
After checking, the customer service staff said that they did receive a refund from the railway customer service center.
Tongcheng.com customer service responded, “You may not have applied for a refund on our platform at that time, so we did not synchronize to this state at that time. , this is a normal trip, so I didn’t give you a refund. I will manually refund you later. Please check it later. It will be returned to you within 24 hours at the fastest.”
The customer service staff said that because Mr. Liu encountered an accidental situation, there may be errors in the system. He will also immediately raise the issue with the company.
[Source: “People’s Concern” column of Guizhou TV Station]
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