Reporter Guo Jixuan, Correspondent Ma Peiyuan
The system for collecting medical experience information for patients in Jiyi Medical Affiliated Hospital is online. The QR code on the ‘code’ can be used anytime and anywhere to complain about the problems found in the hospital’s service and management process, and put forward suggestions and suggestions for improvement.
Patient satisfaction is the main indicator for evaluating the hospital’s work. Improving the medical experience is not only a basic requirement for improving patient satisfaction, but also a part of the hospital’s continuous improvement of various work. Important grip. There are many and scattered service links involved in patient consultation, including medical treatment, nursing, inspection, testing, as well as window, logistics, security, etc., throughout the whole process of patients from admission to discharge. The improvement of hospital service defects has a strong timeliness, and when patients encounter service links that affect the medical experience during the medical treatment process, they are often busy with medical treatment or have no reasonable channels to report after the treatment, resulting in the hospital being unable to detect problems in time.
Improve the patient’s medical experience After the information collection system is put into operation, doctors and patients will jointly participate in improving the medical experience. No matter where the patient (family member) is in the hospital, they can scan the QR code to record the existence of each service in the hospital. The problems are immediately fed back to the relevant departments of the hospital, and the relevant departments will do a good job in rectification and communication according to the relevant procedures.
For many years, the Affiliated Hospital of Jilin Medical University has always regarded improving the medical experience as an important task. All departments of the hospital take patient feedback as the starting point and take A variety of measures focus on solving the “urgent, difficult and worrying” of patients. At the same time, the hospital also links patient satisfaction with subject evaluation and medical staff evaluation, and continuously improves the internal driving force of departments and medical staff to provide high-quality services to patients. In recent years, in the performance evaluation of national public hospitals, patient satisfaction has always maintained a relatively good level.