Outpatient chronic disease handling “zero errands”, high-quality service in Hekou District warms people’s hearts

Dazhong.com·Poster news trainee reporter Li Xinxue correspondent Liu Zhendongying reported

In order to further provide patients with convenient, warm-hearted and high-quality medical insurance services, this year, Hekou District Medical The Security Bureau adheres to the goal of serving the masses and facilitating the masses, being pragmatic and innovative, and daring to do good things, constantly deepening and optimizing the measures to facilitate and benefit the people in the outpatient chronic disease application, and extend the outpatient chronic disease qualification work to the Hekou District People’s Hospital to help patients achieve outpatient chronic diseases. Handle “zero errands”.

The reporter learned that the applicant can submit the original ID card or social security card and the medical information related to the identification of the disease to . District People’s Hospital submits an application for identification; if you go to the Hekou District People’s Hospital and have a clear diagnosis, you can directly apply for identification to the District People’s Hospital, and those who meet the application conditions can directly obtain relevant materials for review and identification, and the patient does not need to provide any materials. At the same time, the hospital will also provide active notification and explanation of medical insurance policy services according to the patient’s situation, from the beginning of declaration to the enjoyment of treatment to ensure that patients are “well aware”.

Hekou District Medical Security Bureau also innovatively implemented the “two-legged” service model. Patients can not only apply for outpatient chronic diseases at the District People’s Hospital, but also apply at the 40 medical insurance service sites set up in the medical insurance home service. The medical insurance service site provides the masses with the service of collecting and assisting the public to declare outpatient chronic diseases. The two-pronged approach simplifies the application process. , reducing the errands of the masses, and effectively improving the satisfaction and sense of gain of the masses.

Up to now, Hekou District People’s Hospital has accepted a total of 1299 outpatient chronic disease applications, and 856 people have been treated after passing the appraisal.