Recently, the city has carried out multiple rounds of regional nucleic acid screening. During the interview process, the reporter collected many questions raised by residents, and through on-site practice and consultation with community workers, found answers for these high-frequency questions for residents.
Question 1: I have internet access, why can’t I scan the health code on my phone?
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Answer: During the actual operation, the reporter found that many elderly people have mistakes in scanning the health code. It is thought that the closer the health code is on the mobile phone, the faster the recognition will be, but it is not. In most cases, the scan code is slow or failed because the distance is too close, the recognition box does not recognize the complete health code, or the recognition is unclear because of outdoor reflections.
When scanning the code, keep a distance of two to three meters between the mobile phone and the health code to ensure that the health code is in the identification box, and then follow the Adjust the angle of the scene lighting conditions. Before leaving the house, it is recommended to adjust the brightness of the screen. Nucleic acid detection points set up for nucleic acid screening are mostly outdoors. When the sun is full, the screen brightness of the mobile phone is not enough, which will cause inconvenience in operation.
Question 2: Can I take a photo of my ID card and store it in my mobile phone for nucleic acid testing?
Answer: The reporter found that some nucleic acid screening points in this city have begun to emphasize carrying original ID cards. In the information entry process, the “equipment” of the staff is not uniform. Although the entry systems used are the same, the hardware is all personal mobile phones, so the capture capabilities of the cameras are uneven. Using the camera to capture the screen of another phone, the phone’s film is reflective, the photo is not clear enough, or the photo is spinning in the frame because of the “gyroscope” system, which will slow down the recording speed.
Question 3: Let the staff help to check the health treasure, how should I cooperate, and do I need to bring any supporting materials?
Answer: The reporter helped dozens of elderly people check health treasures on their behalf while volunteering at the scene. First of all, the check-in process does not need to carry additional proof materials. The elderly can carry their ID cards and cooperate with the staff to complete face recognition and information entry. When checking the health treasure, it is recommended to hold the ID card in front of the staff and let them enter the information by themselves. The method of oral recording is interfered by problems such as speed of speech and dialect, and the error rate is very high.
Question 4: Why am I getting two big data screening calls?
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Answer: Community staff said that some residents with two or more mobile phones may encounter such situations. Or the intersection of electronic fences in different areas may also lead to such situations.
Question 5: After returning to Beijing from a business trip, should the community report directly to the community?
Answer: The community staff recommends that after arriving in Beijing, those who enter and return to Beijing should first log in to the “Jingxin Help” applet to fill in the basic information, and the community staff only need to scan the “Jingxin Help” The personal QR code can complete the arrival registration in Beijing. Doing so can effectively reduce the pressure of information collection for community workers during the epidemic and improve work efficiency.
Source: Beijing Daily Client | Reporter Chen Shengyu
Process editor: U022
[Source: Beijing News Network]
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