Chinanews.com, Guangzhou, April 27th (Reporter Xu Qingqing) The Guangdong Provincial Consumer Council introduced on the 27th that it has recently received a complaint from the consumer Miss Huang, saying that a salesperson has visited her for more than 80 consecutive days. The parents of the 20-year-old market a high-priced water dispenser worth 14,280 yuan, claiming that drinking the water from the water dispenser can cure various diseases. When the elderly and their children are not around, the sales staff greet the elderly with warmth, and use the elderly’s desire for health to induce the elderly to buy products. After discovering that her parents had been deceived, Miss Huang went to the store to communicate with the salesperson to request a refund, but was rejected.
Guangdong Provincial Consumer Council introduced that since last year, the council has received a number of complaints from the elderly due to health care consumption. For example, in April last year, a couple purchased 200,000 yuan of health care products claiming to be able to treat carotid plaques at a “workstation”, but later found that there was no effect at all. In December last year, a 70-year-old consumer in Guangzhou developed severe abdominal pain after receiving a massage in a physiotherapy shop. The next day, he went to the doctor and found a rib fracture…
With the aging trend of my country and the continuous improvement of living standards The consumption structure and consumption demand of the elderly have undergone significant changes, and the “silver economy” has continued to rise, and it has shown a trend of quality, diversification and personalization. Many elderly people are no longer satisfied with the basic needs of life, but pursue multi-level health services and spiritual and cultural needs, and their consumption patterns have gradually shifted from survival to enjoyment. And the demand for various health care products is increasing, but at the same time, there are also more and more consumer disputes arising from the many routines of merchants or the lack of relevant knowledge of the elderly and the weak awareness of rights protection.
In order to guide the correct consumption, maintain the consumption safety of the elderly, and guide the elderly to rationally conduct health care consumption, the Guangdong Provincial Consumer Council specially issued consumption tips to the elderly consumers:
1. Rational view of curative effect propaganda. Don’t believe in propaganda such as “free”, “experts” and “disease treatment”, don’t be greedy for petty cheap, enhance your ability to discern, and choose regular stores for consumption. If you feel unwell, you should go to a regular medical institution for inspection and treatment in time, and correctly view the health care function and the efficacy of health care products, and cannot be used as a way to treat physical diseases.
Second, recognize your own physical condition. Due to the gradual decline of physical functions and poor tolerance, the elderly should pay special attention to choosing health care services that suit their physical conditions, and should try to choose milder service items to avoid physical harm caused by improper health care.
Third, purchase according to actual needs. When purchasing health care services and health care products, it is best to consult your family members, consider your actual situation and needs, and try to avoid purchasing too many items or paying large expenses at one time. Excessive consumption or property damage.
Fourth, enhance awareness of prevention. Unscrupulous merchants use various means such as family cards, health cards, gift brands and holiday promotion cards to sell health care items to the elderly. Some use gifts and other small favors to attract, some sell it under the guise of free experience and free travel, some use health lectures, expert free clinics for brainwashing, and even fake medical certificates to scare the elderly into defrauding money. In response to these tactics of merchants, elderly consumers must remain sober and determined, and strengthen vigilance and prevention.
V. Protection of personal information. When conducting health care consumption, do not leak information such as your ID card information, family members, economic income and physical condition to sales staff at will, so as to avoid becoming the object of consumption fraud due to personal information leakage. When you find that your rights and interests have been violated, you should immediately inform your children or family members, and report to the relevant departments in a timely manner. You can protect your legitimate rights and interests in accordance with the law, actively and effectively by complaining to the local consumer committee or calling 12315 or 12345.
At the same time, the Guangdong Consumer Council also suggested that children and family members should take care of and accompany the elderly at home, actively guide the elderly to scientifically and rationally view the role and efficacy of health care services and health care products, and pay attention to the elderly’s psychological, Physiological health status, and advocate scientific and effective health preservation methods. (End)