On the evening of April 9, the 12345 citizen hotline received Citizen Mr. Lin’s call. The call is not a complaint, but I hope to praise the employees of the new Changning Group Ruichuang Property who are responsible for the property management of the community. What’s going on here?
In the hotline, Mr. Lin recounted how Guo Lan, the property manager of Ruichuang Property Management of New Changning Group, led more than a dozen property workers in the Shangpin Huating Community under his management since the whole city fought against the epidemic together, overcoming difficulties, charging ahead, and doing all he could. What we have seen and heard to ensure the normal operation of the life of the residents of the community.
One day after the lockdown, it rained heavily at 8:30 pm. In the community under the jurisdiction of Ruichuang Property, Guo Lan, the assistant to the property manager of the community who has just organized nucleic acid testing, is leading the property team in a race against time to pack security materials.
“Xiao Guo, there are still some supplies that haven’t arrived yet. It’s raining so hard, can we deliver them together after they’re all ready?”< /p>
“Send it first, the residents are waiting. After a few days of lockdown, the family needs supplies.”
Because this time The love gift package arrived in two times. The property staff first loaded and unloaded the materials that arrived at the first time from the car, and then quickly began to pack them. Two hours later, the first batch of supplies was packed. They put boxes and boxes of supplies on carts, put on protective clothing, and acted separately, going from house to house in the heavy rain to deliver them to the residents. Unconsciously, the hour hand crossed zero, and when the last box of supplies was delivered to the residents, everyone returned to the office to rest.
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At 6:00 in the morning, the Ruichuang property team put on protective clothing again, turned into a “big white”, and began to prepare for the nucleic acid test of the day. Because it was raining and the ground was slippery, Guo Lan accidentally fell to the ground while carrying the anti-epidemic materials. She didn’t care about the pain, so she quickly got up from the ground, put the anti-epidemic materials in the designated place, and then hurried to set up the site . Under the strong organization of her and the property team, the nucleic acid sampling ended successfully at 1 p.m. The property owners who had just returned to the office, who had not yet had time to take a breath, received the notification that the second batch of security materials had arrived, and then they began to get busy again.
With the complicated and severe situation of epidemic prevention and control, starting from mid-March, Guo Lan and her colleagues went backwards and moved into the community. “Some of us live in the property office, and some live in the activity room. As long as the residents have something to do, they can find us as soon as possible.” Guo Lan said that after moving into the community, everyone has only one belief in their hearts, that is to do their best to serve the residents. To ensure that everyone’s normal life is not affected.
In order to better serve the residents, the property team took advantage of the residents’ first nucleic acid sampling to sort out the information of all the staff, and they also collected the information. It has been made into a table for intuitive management and everyUpdate every two days. There are several pregnant women, several elderly people, and residents with limited mobility in the community. They know all of them well, and they will take the initiative to call for condolences every day to understand their physical conditions and needs, and assist the elderly in dispensing medicines, pregnant women seeking medical treatment, and sudden emergencies. emergency treatment, etc.
“I feel unwell these days, please help me to go to the hospital.” On the evening of the second day of the lockdown, a pregnant A pregnant woman who is 38 weeks + 5 days calls the property to say that she has signs of labor, and asks the property to coordinate medical treatment as soon as possible. After comforting the pregnant woman, Guo Lan immediately sorted out the information and reported it to the neighborhood committee. At the same time, she arrived at the pregnant woman’s home, assisted in packing up her belongings, helped the pregnant woman go downstairs, and took her to the ambulance.
In times of crisis, residents always think of Guo Lan for help. “My son’s throat is stuck. We don’t know what to do. Come and take a look at my house!” An anxious voice came from the other end of the phone. A resident’s 1-year-old son accidentally got stuck in his throat by a foreign object. Hanging up the phone, Guo Lan called and coordinated the property staff to report the situation to the residents and prepared for emergency medical treatment procedures; while finding the doctor and residents in the community, asking him to rush to help as soon as possible, and at the same time rushing to the residents’ homes to help. In the end, when the child spit out the foreign object stuck in his throat and was out of danger, everyone present breathed a sigh of relief.
After the implementation of the closure and control management from the community, in order to allow the residents to have a safe living environment, Guo Lan and the property management team launched a project on the community. In order to eliminate all-round killing, temporary express stacking points, garbage rooms, nucleic acid testing points, elevators, corridors, doors and windows… They did not let go of every corner.
When the footsteps of residents were “suspended” due to the closure and control, the frequency of purchasing living materials increased, and the method of “bartering” in exchange for living materials was also launched in the community. Every day, Guo Lan and the property management team not only deliver the courier to the door one by one in a timely manner, but also deliver the daily items exchanged by the residents one by one, such as a bottle of vinegar, a bag of salt, a can of Coke, a Boxes of coffee… big and small, they all deliver. Because of this, the residents who have been under lockdown for many days live an orderly and orderly life despite staying at home.
Residents’ “Love Feeding”
Guo Lan and the property team’s meticulous service and care have won the residents’ gratitude and the relationship with the residents has become stronger close. On weekdays, they can always receive “love feeding” from residents, and some residents often cook a few home-cooked dishes to improve their meals for those who eat box lunches all day.
Faced with the affirmation of Mr. Lin and the residents, these adhere to the anti-epidemicA property owner who has been on the front line for many days said: “Although we are physically and mentally exhausted, whenever we feel the warmth and care of the residents, we feel that all the efforts for this ‘big family’ are worthwhile.”
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The picture comes from Ruichuang Property
Text: Li Bo
Editor: Bi Yangjing
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