“I’m Auntie Zhang. I’ve had some dry throat and cough recently. Am I infected?”
“I’ve been feeling restless recently. , chest tightness, sweating, rapid heartbeat, what should I do? I’m Aunt Qiu.”
Picture: “Psychological Epidemic Prevention Hotline” to help the elderly answer their questions and solve their worries. Photo courtesy of Zhijiang West Road Street
Yesterday morning , Gu Jia, who works from home in the comprehensive old service center in Zhijiang West Road Street, Jing’an District, received a consultation call from two aunties. Gu Jia is familiar with these two old people who have been in the center all the year round, but at this time, She could clearly hear the anxiety of the two old men different from before.
Due to the needs of epidemic prevention and control, Zhijiang West Road Street Comprehensive Service Center for the Elderly has suspended the service function, and the “psychological epidemic prevention hotline” opened for elderly residents, from that day on It undertakes the functions of health consultation and psychological counseling for elderly residents.
“Aunt Zhang, we recommend that you learn about the novel coronavirus infection pneumonia through official channels, pay attention to distinguish between common cold and new crown symptoms, and don’t rush to the hospital. First of all, Use reasonable medication, pay attention to observation, once the body temperature continues to increase and the symptoms worsen, take protective measures and go to the outpatient department of the designated department of the regular hospital.”
“Aunt Qiu, we recommend that you reduce excessive attention. The frequency and duration of the epidemic can relieve anxiety by listening to music, reading, planting flowers, and exercising appropriately…”
On the other end of the phone, Gu Jia and his colleagues answered in time and make reasonable suggestions to the consultant. Due to the new round of nucleic acid screening in the city, the staff of the center also need to accept closed-loop management at their own homes. The “psychological epidemic prevention hotline” has been transferred to their mobile phones by the staff to facilitate timely answering. Due to the regular work and rest of the elderly, some calls sometimes come in at four or five in the morning. At this time, young people who are used to “night owls” will also provide consultation services to the elderly in a timely manner.
What is particularly interesting is that some elderly residents misunderstood the “psychological epidemic prevention hotline” The role of the mobile phone is not used, the food cannot be bought, and there are not many sterilization supplies at home, and the “psychological epidemic prevention hotline” is also called for help. When receiving such a call for help, the center staff will also ask the staff to take precautions, come to teach the elderly how to use smartphones, help them buy food, or teach them how to order food through their mobile phones, and send them some food. Disinfecting supplies, etc., provide them with as much convenience as possible.
Since the hotline was opened, Gu Jia and the others have answered nearly 30 consultation calls. What is more worth mentioning is that the Street Comprehensive Service Center for the Elderly does not simply wait for the elderly People’s consultation calls come in, and the center will also take the initiative to call the elderly every day to ask them about their living and physical conditions. The “psychological epidemic prevention hotline” for the elderly effectively prevents and relieves the psychological pressure of the elderly during the epidemic prevention and control period, and provides psychological crisis intervention for the elderly residents affected in this special period. The Street Comprehensive Service Center for the Old said that after the epidemic is over, the center will continue to keep this hotline, making it a useful supplement to the center’s daily health counseling and services.
Xinmin Evening News reporter Jiang Yuezhong