There is no charge for the evaluation of the website of the top three hospitals in Henan! The questions you care about, the answers are all here

Dahe Net News On the morning of August 1, Dahe Net Academic Zhongyuan published the “Evaluation Report on Portal Websites of 76 Grade-A Grade Three Hospitals in Henan ①: Overall Evaluation Ranking of Service Quality” (hereinafter referred to as the “Report”). Once the report was released, it aroused widespread concern and heated discussions among netizens.

Why are these 76 hospitals? How are the evaluations conducted? Is the result credible?… In response to the issues that netizens are generally concerned about, the reporter interviewed the research report of the report Team, answer for everyone.

How to choose the 76 hospitals? > “Report” announced the service quality evaluation results of 76 tertiary hospitals in Henan Province, including the hospital website name, URL, website total score and ranking.

So, why did you choose these 76 hospitals? First of all, according to the level of medical institutions divided by China’s current “Hospital Classification Management Measures”, the top three hospitals are the hospitals in mainland China. The highest level in the “three-level six-level” classification level, its website can represent the higher level of the hospital in the province.

Gao Pan, head of the research team of Dahe Network Dahe Think Tank and Smart Medical Research Institute, said that the overall evaluation study will be carried out in 2022. Therefore, they selected 76 top three hospitals. It is a tertiary hospital approved by the Henan Provincial Health Commission before 2022. Among the 76 hospitals, the official portal websites of Xuchang People’s Hospital, Jiaozuo Traditional Chinese Medicine Hospital, and Sanmenxia Traditional Chinese Medicine Hospital could not be retrieved in mainstream search engines. Therefore, only the official websites of the remaining 73 tertiary hospitals were evaluated.

“The research team has conducted a multi-dimensional and multi-parameter research for more than three months to comprehensively evaluate the portal websites of these top three hospitals, and formed this “Report”. Gao hope said.

How is the website evaluation? 6 primary indicators and 16 secondary indicators

< span>According to the reporter’s understanding, the “Henan Province Grade Three Hospital Portal Website Evaluation Report” starts from the two aspects of product quality and service quality. After professional evaluation and user experience evaluation, it covers 10 first-level indicators, 28 second-level indicators, 56 indicators tertiary indicators.

On August 1, the ranking was only for the overall evaluation of service quality. The service quality evaluation includes 6 first-level indicators and 16 second-level indicators. The six first-level indicators are: efficiency, performance, privacy/security, system quality, information utility, and interaction quality. The 16 secondary indicators are: Ease of Learning, Ease of Browsing, Convenience, Service Accuracy, Timeliness of Delivery, Basic Information Security, Medical Information Security, Property Information Security, Stability, Online Integrity, and Page Design , Information usefulness, information timeliness, information comprehension, responsiveness, interactivity.

After determining the evaluation index system of the website, Dahe Think Tank Smart Medical Research Institute adopted the BWM method to determine the service quality rating of the website The weight distribution scheme of the indicators is finally determined, and the comprehensive evaluation method of the hospital website is finally determined.

In the stage of collecting evaluation data, the experimental method is adopted, and the data is collected through the Likert 7-point scale questionnaire. , 4, 5, 6, and 7 are used to measure the user’s experience during use, which represent different degrees of satisfaction respectively, and then converted into a percentage system, and the final evaluation result is obtained.

How to guarantee fairness and impartiality? The Institute conducts independent execution without any commercial behavior

According to It is understood that the research team of Dahe Network Dahe Think Tank Smart Medical Research Institute is jointly composed of Dahe Network and Zhengzhou University Henan Province Intelligent Health Information System International Joint Laboratory. Members jointly demonstrated that the report will help promote the better development of Internet medical services in the province’s top three hospitals.

According to Gao Pan, during the data collection process, 47 evaluators were collected, covering medical institutions, universities, Technology companies and other fields, to ensure that the collected evaluation data is true, accurate and reliable. After the data collection is completed, the collected data is cleaned and assembled, and finally the final score of the service quality of each hospital website is calculated and ranked according to the weight distribution plan.

“The entire research process is carried out independently by the research institute, there is no charge, and there is no commercial activity.” Gao Pan said. (Zhang Xinhui)