“Shanghai Psychological Hotline 962525” increased by 1/3 compared to the same period, and someone on the other end of the phone “listened to you” 24 hours a day

“Doctor, I have done a psychological assessment on the Internet, and the scores for anxiety and depression are very high, do I have a mental illness?! “Yesterday, the 24-hour Shanghai psychological hotline 962525 received this call from Ms. Chen. “I’m glad you can call, it shows that you are very concerned about your mental health, this is a point of praise.” Volunteers on the hotline told that anxiety and depression should be taken seriously, but if there is a situation, it does not mean that you have a disease. , can be improved.

“Since the epidemic, the number of people’s psychological counseling has increased significantly. After everyone has been locked down for a long time, there will be emotional changes, which is in line with the most basic human emotional response. At this time, everyone needs to have a place to do it. Psychological blessing.” Jin Jin, manager of the Shanghai Psychological Hotline and the Crisis Intervention Office of the Shanghai Mental Health Center, said that for the volunteers of the hotline, many practical problems of the public cannot be solved, but the biggest role of the hotline is to “support and Accompanying”, let people feel not alone, let everyone “reassure”.

Shanghai, as a super-large city, has a relatively complete service system in the past, which makes the people’s satisfaction relatively high. Therefore, when the moment of “sudden braking” comes, out of inertia, people want to keep going, which creates a contradiction. “Our 24-hour psychological hotline is constantly being called by people, and they will hear all kinds of needs. Some say, ‘Doctor, I can’t drink coffee and I’m very anxious’, and some say ‘I can’t grab food, I open it every day. Counting eggs in the refrigerator door’, and some will ask, ‘I have insomnia for several days, how can I improve it’.”Jin Jin and the volunteers in the team mentioned that since March, “Shanghai Psychological Hotline” The number of 962525” connections has increased significantly compared to usual, with a total of nearly 15,000 calls received, and an average of more than 200 calls from citizens per day, which is an increase of about one-third compared to the daily number of calls received during the same period in the past.

The team of the Mental Health Center stated that the number of calls increased, which reflects from one side that people are paying more attention to their mental health, and they understand that they can seek counseling through appropriate channels. This is a good thing.

Minister Chen Jianhua of the Medical Department of the Shanghai Mental Health Center analyzed that the epidemic broke people’s “three major balances”. First, the balance of fear of life and death was broken; second, The balance of stability in the future is broken. “A large part of the reason for fear is not knowing what to do in the future.” Third, the balance of satisfaction with the status quo is broken.

“When these three balances are broken, people will be nervous and afraid, so many people will say, I am going to collapse. The center has opened online psychological counseling.” Chen Jianhua said that the Shanghai Mental Health Center has also been spreading popular science knowledge through self-media, mainstream media, and Internet platforms to strengthen the people’s psychological defense.

“Crisis events are sudden, unpredictable and serious, but people are not just ‘sit and be beaten’, Everyone has psychological energy, which comes from Genetics, life experience and learning ability. Therefore, we have been promoting that everyone should pay attention to mental health and understand relevant knowledge.” Qiu Jianyi, director of the psychological counseling department of the Shanghai Mental Health Center, appealed that everyone should not Be a “arrogant adult” and learn some mental health concepts and skills, which can help you and others. This is also an important sign of the improvement of people’s mental health literacy.

Author: Tang Wenjia < span>Qiao Ying

Editor: Jiang Peng

Responsible Editor: Fan Liping

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