Hotel half price higher than booked price? Sanya Municipal Bureau of Tourism and Culture: Disguised price increases can be complained

Rule of Law Daily

In the early morning of August 7, the headquarters for the prevention and control of novel coronavirus pneumonia in Sanya City, Hainan Province issued a notice:

August 6, 2022 12— At 24:00, there were 160 new confirmed cases in Sanya (15 of which were asymptomatic infections) and 125 asymptomatic infections. From 0:00 on August 1 to 24:00 on August 6, a total of 615 confirmed cases and 213 asymptomatic infections were found.

Half the hotel price is higher than the booking price?

Sanya Municipal Bureau of Tourism and Culture: Disguised price increases can be complained about

From 6:00 am on August 6th, the whole city of Sanya will implement a temporary global Static management, about 80,000 tourists stay in the local area. On the same day, Sanya City held a press conference to propose that “the hotel will provide half-price discounted renewal services for stranded tourists”.

Some tourists have reported through social platforms that the hotel does not agree to continue their stay, or that the price is increased in disguise and then half the price, which is more expensive than the reservation price.

In this regard, some media reporters contacted a number of hotels, and the other parties all said that the extended stay is based on the 50% discount at the store price, not the reservation price of tourists. In one of the hotels, the price of the same room type was 1,543 yuan a night on the hotel reservation platform, but the customer service said that the store price was 2,400 yuan, and the price after a 50% discount also required 1,200 yuan, and the reservation price of this room type in September was only 997 yuan Yuan.

Another well-known five-star hotel said that tourists need to not only stay at the current store price, but also need to provide proof of flight or train cancellation. For tourists who have not yet booked air tickets or self-driving, and cannot provide the voucher, they must pay the original price at the store price and cannot enjoy the half-price discount.

In response to the above situation, on August 6, the reporter called the Sanya Tourism, Culture, Radio, Television and Sports Bureau. The staff of the bureau said, Press release The “half-price discount service” proposed at the meeting should be discounted on the basis of the original booking price of tourists, not the retail price.

She said that the tourism and culture department is currently meeting to formulate detailed rules and plans, which will stipulate the prices and catering of hotels during the epidemic prevention period, and the plan will be released as soon as possible. At present, if the hotel refuses to provide extended stay service at half price of the original reservation price or raise the price in disguised form, tourists can call 12345 to file a complaint, or ask the hotel to refund the difference after the plan is introduced.