On the afternoon of August 7, the Hainan Provincial New Coronary Pneumonia Epidemic Prevention and Control Work Headquarters held a press conference (the 41st session) to inform the Hainan Provincial New Coronary Pneumonia Epidemic Prevention and Control Work, and to introduce the prevention and control of the new coronary pneumonia epidemic in Sanya hotels. Measures taken by airport tourists.
Currently in the peak summer tourist season, the sudden epidemic has brought a lot of inconvenience to tourists. According to statistics, there are 25,000 tourists stranded in Sanya hotels. In order to effectively relieve and appease the stranded tourists and effectively protect the legitimate rights and interests of tourists, relief measures have been introduced.
Liu Cheng, deputy director of the Hainan Provincial Department of Tourism, Culture, Radio, Television and Sports, said that hotels that have received stranded tourists will continue to stay at 50% off the original price (including three meals) within 7 days from August 6. Renewal fees shall be borne by the staying visitors. If tourists choose not to stay at the original hotel, they can choose from the list of hotels in the region (announced different types of hotels), and the price of staying in the same room type within 7 days from August 6 will be determined at 50% off the original price. The transportation work is guaranteed by the transportation department responsible for dispatching vehicles. If the 50% discount reflected by the hotel is not enough to support the cost and other issues, the city and district tourism and cultural departments will negotiate with the hotel to provide appropriate subsidies.
Liu Cheng said that on August 6, 2,845 passengers who were stranded at Sanya Phoenix Airport were settled at Wyndham Sanya Bay Lihe, Howard Johnson Guoguang Resort, Intime Resort, Dadonghai Hotel, There are 11 hotels including Dadonghai Bairui Boutique Hotel, and 7-day hotel accommodation service is provided.
Hainan Province attaches great importance to the service guarantee of stranded tourists. At present, a team has been established with Comrade Shen Danyang, member of the Standing Committee of the Provincial Party Committee and Executive Vice Governor, as the team leader. The special class for tourist service work jointly responsible by the Department of Tourism and Culture and other departments has been launched on August 5. The special class will do its best to provide accommodation, comfort and service for stranded passengers in Sanya, Danzhou, Lingshui and other epidemic-related cities and counties. Guarantee emergency work.
Liu Cheng said that in the next step, the Provincial Department of Tourism and Culture will establish a provincial and municipal liaison mechanism with the tourism, culture and tourism departments of Sanya, Lingshui and other epidemic-related cities and counties, so as to grasp the relevant situation at the first time, and timely update the province’s tourism and cultural system and The epidemic prevention and control work in the tourism and culture industry is deployed, and various demands of stranded tourists are dealt with in a timely manner.
At the same time, the number of stranded tourists in the province is monitored every day, and the tourism and cultural departments of cities and counties involved in the epidemic, such as Sanya and Lingshui, are instructed to do a good job in the accommodation and resettlement of stranded tourists. It is absolutely not allowed to drive away the guests. If the guests who have checked out are stranded, they will be checked in again, and each hotel is required to explain and appease the tourists in a timely manner, and make every effort to ensure the reception service.
The Provincial Department of Tourism and Culture will guide the tourism and cultural departments of cities and counties in the province to launch the special work mechanism for canceling bookings in the tourism and accommodation industry in a timely manner, and do a good job in comforting the emotions of stranded tourists, checking out, and refunding tickets. At present, the tourism and cultural departments of cities and counties in the province have launched special classes for unsubscribe, and launched a special line for unsubscribe, simplifying the unsubscribe process, improving the efficiency of refunds, and safeguarding the rights and interests of tourists.
Liu Cheng proposed that the Provincial Tourism and Cultural Market Administration and Law Enforcement Bureau will be arranged to strengthen the law enforcement work of the tourism and cultural industry in conjunction with the local law enforcement departments, and jointly with relevant departments to crack down on behaviors that disrupt the order of the tourism market, such as driving up hotel room prices, bullying and slaughtering customers . The Provincial Department of Tourism and Culture has established an on-duty system for epidemic prevention and control on August 5, assigning special personnel to be on duty 24 hours a day to maintain smooth communication, and to collect and sort out information on epidemic prevention and control related to the tourism and culture system and the tourism and culture industry in a timely manner every day.
According to the unified deployment of the Provincial Party Committee, Hainan will dispatch more than 1,000 young cadres from various departments and bureaus to form volunteers to go to Sanya to fully support Sanya’s epidemic prevention and control work. Some of the volunteers have set off today. Under the specific guidance of the State Council’s joint prevention and control mechanism for epidemic prevention and control, and under the correct leadership of the provincial party committee and government, we will surely win the battle of epidemic prevention and control.
(Original title: 2,845 passengers stranded at the airport in Sanya have settled in hotels, providing 7-day hotel accommodation)
Source: Rule of Law Daily
Process editor: TF065